Hi
I have seen various posts in the forums but have yet to find solutions that work, I think mainly as people are fixing their problem and not reporting on the forums how they resolved it but I could really do with a hand to resolve this one as it has been
ongoing since April and driving me crazy.
I have a wsb job set to run at 11pm each day on one of the servers we support. We have another 800+ servers setup identically which all work fine. I have since changed the time to varying times out of hours and am receiving the same results,
yet on the days it is due to fail if I run manually during the day then it works. There are no environmental factors to consider, i.e. the cleaner is not unplugging the server to plug in the hoover on the day it breaks.
This particular server has been failing on system state backup every other evening with the same error as listed below, so we have one evening of success and one evening of failure with the error listed.
The backup operation that started at '2015-06-21T21:00:26.295780400Z' has failed with following error code '2155347997'. Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event ID5
| | | | |
[
Name] | Microsoft-Windows-Backup |
| | |
[
Guid] | {1DB28F2E-8F80-4027-8C5A-A11F7F10F62D} |
|
| | | Keywords | 0x4000000000000000 |
|
| | | | |
[
SystemTime] | 2015-06-21T21:23:16.505693600Z |
|
| | | Channel | Microsoft-Windows-Backup |
|
| | | Computer | J81042DC.gp-j81042.nhs.uk |
|
| | BackupTemplateID | {D7891F39-1325-42D6-B4D6-B6026A469211} |
| | BackupTime | 2015-06-21T21:00:26.295780400Z |
| | VolumesInfo | <VolumeInfo><VolumeInfoItem
Name="C:" OriginalAccessPath="C:" State="7" HResult="-2139619299"
DetailedHResult="0" PreviousState="15" IsCritical="1" IsIncremental="0"
BlockLevel="0" HasFiles="0" HasSystemState="1" IsCompacted="0" IsPruned="0"
IsRecreateVhd="0" FullBackupReason="4" DataTransferred="0"
NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="1574"
BackupTypeDetermined="1" SSBTotalNoOfFiles="111416"
SSBTotalSizeOnDisk="15178382743"
/></VolumeInfo> |
| | DetailedHRESULT | 2155348228 |
| | SourceSnapStartTime | 2015-06-21T21:00:26.291780200Z |
| | SourceSnapEndTime | 2015-06-21T21:00:50.166654100Z |
| | PrepareBackupStartTime | <TimesList><Time
Time="1601-01-01T00:00:00.000Z"
/></TimesList> |
| | PrepareBackupEndTime | <TimesList><Time
Time="1601-01-01T00:00:00.000Z"
/></TimesList> |
| | BackupWriteStartTime | <TimesList><Time
Time="1601-01-01T00:00:00.000Z"
/></TimesList> |
| | BackupWriteEndTime | <TimesList><Time
Time="1601-01-01T00:00:00.000Z"
/></TimesList> |
| | TargetSnapStartTime | 1601-01-01T00:00:00.000000000Z |
| | TargetSnapEndTime | 1601-01-01T00:00:00.000000000Z |
| | DVDFormatStartTime | <TimesList></TimesList> |
| | DVDFormatEndTime | <TimesList></TimesList> |
| | MediaVerifyStartTime | <TimesList></TimesList> |
| | MediaVerifyEndTime | <TimesList></TimesList> |
| | ComponentStatus | <ComponentStatus></ComponentStatus> |
| | SSBEnumerateStartTime | 2015-06-21T21:01:11.945899800Z |
| | SSBEnumerateEndTime | 2015-06-21T21:21:09.256415300Z |
| | SSBVhdCreationStartTime | 2015-06-21T21:21:09.256415300Z |
| | SSBVhdCreationEndTime | 1601-01-01T00:00:00.000000000Z |
| | SSBBackupStartTime | 1601-01-01T00:00:00.000000000Z |
| | SSBBackupEndTime | 1601-01-01T00:00:00.000000000Z |
| | SystemStateBackup | <SystemState
IsPresent="1" HResult="-2139619299" DetailedHResult="-2139619068"
/> |
| | BackupSuccessLogPath | C:\Windows\Logs\WindowsServerBackup\Backup-21-06-2015_22-00-26.log |
| | BackupFailureLogPath | C:\Windows\Logs\WindowsServerBackup\Backup_Error-21-06-2015_22-00-26.log |
| | EnumerateBackupStartTime | <TimesList><Time
Time="1601-01-01T00:00:00.000Z"
/></TimesList> |
| | EnumerateBackupEndTime | <TimesList><Time
Time="1601-01-01T00:00:00.000Z"
/></TimesList> |
| | PruneBackupStartTime | <TimesList><Time
Time="1601-01-01T00:00:00.000Z"
/></TimesList> |
| | PruneBackupEndTime | <TimesList><Time
Time="1601-01-01T00:00:00.000Z"
/></TimesList> |
I have followed the article on TechNet in the backup operations sections for event ID 5 and nothing.
I have attempted to move the time of the backup, if I manually backup during working hours on the days it is due to fail then it works fine, but still fails that evening.
The uptime on the server remains consistent so I know that it is not power issues.
There are no other jobs running at this time.
I have moved the target location to another computer and another volume, both of which had about 8x the space required to complete the backup so space is not an issue
There are no other shadow copies on the volume.
I have ensured the AllowSSBToAnyVolume reg key exists with a value of 1
When trying to run this hotfix KB2182466 (I cant post links here) I receive an error to say that the hotfix is not applicable to my system, I have selected the correct installer.
I have ensured the server in question has all windows updates applied and out of desperation I have uninstalled and reinstalled wsb
Vssamin list writers results;
C:\Users\hcadmin>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Writer name: 'Task Scheduler Writer'
Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
State: [1] Stable
Last error: No error
Writer name: 'VSS Metadata Store Writer'
Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
State: [1] Stable
Last error: No error
Writer name: 'Performance Counters Writer'
Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
State: [1] Stable
Last error: No error
Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {8d97c71f-3c99-4f8e-8d98-f12f343c55e4}
State: [5] Waiting for completion
Last error: No error
Writer name: 'FRS Writer'
Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}
Writer Instance Id: {0b00d6d8-eea0-4a5e-bb19-a191ffa91acc}
State: [5] Waiting for completion
Last error: No error
Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Instance Id: {b55e5b07-d8f2-4da1-9978-27a1d4dc1dbc}
State: [5] Waiting for completion
Last error: No error
Writer name: 'Microsoft Hyper-V VSS Writer'
Writer Id: {66841cd4-6ded-4f4b-8f17-fd23f8ddc3de}
Writer Instance Id: {2ca1b6f7-b012-4717-83eb-40c36af9b67e}
State: [5] Waiting for completion
Last error: No error
Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {c34a6bd1-88bc-4754-9083-942951fcd794}
State: [5] Waiting for completion
Last error: No error
Writer name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Instance Id: {6e027fe3-c7ce-446d-ae6c-9066296f34b3}
State: [5] Waiting for completion
Last error: No error
Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {631627c9-9928-438b-97ac-ca866aff42c5}
State: [5] Waiting for completion
Last error: No error
Writer name: 'Dhcp Jet Writer'
Writer Id: {be9ac81e-3619-421f-920f-4c6fea9e93ad}
Writer Instance Id: {f323a67c-79e6-48cc-810a-8a361dd35dfd}
State: [5] Waiting for completion
Last error: No error
Writer name: 'NTDS'
Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
Writer Instance Id: {a2e668a3-2ab5-4fd9-af0c-907c932f2f43}
State: [5] Waiting for completion
Last error: No error
Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {be8af33b-1ec9-4a12-a3a8-11e6c5453823}
State: [5] Waiting for completion
Last error: No error
C:\Users\hcadmin>vssadmin list providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Provider name: 'Microsoft Software Shadow Copy provider 1.0'
Provider type: System
Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
Version: 1.0.0.7
Please someone assist with this as it has been going on since beginning of April and it is successful on alternating evenings. I have tried all the advice I have found so far online but am getting no further and unsure why the hotfix is not applicable
for my system as I am having the problem listed.
Kind Regards